When criticized, ask: "what specifically in X bothers you?" — forces clarity.

Define where your "good enough" is on a 0-100 ruler, to know when to stop.

Deliver effective feedback in 3 parts (Situation—Behavior—Impact) so the other person hears you without defensiveness.

Phrase every feedback in 3 sentences: situation, specific behavior, impact — no interpretation.

Sort your feedback on care personally × challenge directly — sweet spot: high in both.

Don't hoard feedback until annual review — give within 24 hours of event.

For each article/post, write 25 headlines before picking one — last 5 win quality.

Each December, classify 50 people: adds/drains/neutral — adjust your time.

Write four sentences: Describe the behavior, Express the impact, Specify the change, Consequences.

French/Dutch tolerate direct critique; East-Asian needs it wrapped.

Anonymously ask Edmondson's three questions to score your team's psychological safety.

Prep your 1-on-1 with SBI + GROW: situation, behavior, impact, then open GROW questions.

Write a specific SBI thank-you to one colleague every day for two weeks.

End every meeting with: what worked (+) and what we change next time (Δ).

Improve any process via a weekly four-stage loop: Plan, Do, Check, Act.

After any delegated task completes, deliver feedback in Situation-Behavior-Impact format.

Last 3 minutes: what worked? What do we improve next meeting?

Draw a "fish skeleton" of the problem: head = issue, bones = cause categories.

Frame feedback in 3 sentences: Situation, Behavior, Impact — strips bias, refocuses on behavior.

A 2×2: "Care Personally × Challenge Directly". Know which quadrant you're in with each report.

30 min with a top performer, 5 questions on "why you stay and why you might leave" before they actually consider leaving.

Ask 8 people around you 3 questions: what do I do well? what should I stop? what would you stop me from doing if you saw?

4 steps: Describe (situation), Express (impact), Specify (change), Consequences (outcomes).

After the model answers, ask it to critique its own answer and improve it before final delivery.

After each output, ask: "What are 3 weaknesses in this answer? How to improve?" — use its intelligence against itself.