Fishbone: Cause-Effect Diagram
“Fishbone: Cause-Effect Diagram” is a short 40-minute practice from Zayenha Practice in the Administrative domain. Draw a "fish skeleton" of the problem: head = issue, bones = cause categories. It draws on Quality Management. You can read its goal and first step for free; the full practice with every step and the interactive part comes with Plus.
Draw a "fish skeleton" of the problem: head = issue, bones = cause categories.
Goal
Move past single-cause 5-Whys to a multi-cause view for complex issues.
Steps
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1
Write the problem at the fish's "head" on whiteboard.
Expected Outcome
Evidence base
School: Quality Management
Founders: Kaoru Ishikawa (1968)
Ishikawa — father of Japanese quality, developed cause-effect diagram at Kawasaki Shipyards (1968); one of the 7 Quality Tools.
Keywords
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