Every difficult behavior hides an unmet need — practice the question that reveals it instead of judging it.

When your emotion doesn't serve the situation, do the opposite of what it pushes you to.

Replace vague "good job" with specific praise describing: what he did, impact, why it matters.

Instead of "I want to run a marathon", say "I'm a runner" — identity drives behavior.

Don't target "$100K this year" — target "3 sales calls daily".

Each month, write 3 behaviors to start, 3 to stop, 3 to continue.

Write four sentences: Describe the behavior, Express the impact, Specify the change, Consequences.

In tough confrontation: Describe-Express-Specify-Consequence — four sentences resolve.

Deep in conflict, ask: "What is the shared need we are both trying to meet?"

Identify 5 feelings that make you open phone. Per feeling, alternative plan pre-touch.