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17 results (expanded search) for "difficult-conversation"
Professional
Tactical Emotional Labeling
Use one emotion-labeling phrase that defuses tension in a hard conversation within 30 seconds.
Professional
SBI Feedback Model
Deliver effective feedback in 3 parts (Situation—Behavior—Impact) so the other person hears you without defensiveness.
Social
DESC Script for a Tough Conversation
Write four sentences: Describe the behavior, Express the impact, Specify the change, Consequences.
Social
DESC Script
In tough confrontation: Describe-Express-Specify-Consequence — four sentences resolve.
Administrative
Stakeholder Expectation-Reset Conversation
When you realize you won't meet a past promise, announce it early in a specific format — don't wait until the deadline for the stakeholder to discover it themselves.
Leadership
Build a Hard Conversation with DESC
4 steps: Describe (situation), Express (impact), Specify (change), Consequences (outcomes).
Leadership
Handling a Toxic High-Performer
When a member delivers excellent results but destroys team morale, separate performance from behavior via a clear standard and a direct honest conversation.
Social
FORD Topics for First Conversations
Use Family-Occupation-Recreation-Dreams as four safe entry doors for any new conversation.
Social
Avoid Self-Hijack
When you feel "similar story" hijacking, resist — don't interrupt with yours.
Social
Curiosity Without Judgment
When acts oddly, ask "why did he do that?" with curiosity not critique.
Leadership
Mastering Crucial Conversations (Patterson)
3 conditions for crucial conversations: high stakes, opposing opinions, strong emotion — use 7 skills to succeed.
Leadership
Anatomy of a Difficult Conversation (Stone & Heen)
3 conversations within every difficult one: "what happened", "feelings", "identity". Separate them and succeed.
Leadership
Conducting a Respectful Firing Conversation
End employment with least harm: 10 min, 3 clear messages, dignified exit.
Parenting
The Silent Car Conversation
Use the side-by-side (not face-to-face) car ride to open doors to hard talk.
Parenting
Twenty-Minute Walking Talks
Walking side-by-side opens conversations face-to-face never does.
Digital & AI
In-Person Priority Over Digital
For every 3 important digital chats with someone, schedule one real meeting.
Digital & AI
Age-Appropriate Social Media Onboarding Conversation
Before allowing your child's first social media account, hold a structured conversation (not a lecture) covering privacy, strangers, and social comparison.