20 results (expanded search) for "1992-hbr-kaplan-norton"
Administrative
Leading vs Lagging Indicators
Leading predicts, lagging describes past — know each KPI's place.
Professional
Skills-Gap Audit
Compare your skills to a dream job's requirements, identify 3 gaps to close in 90 days.
Professional
Pre-Mortem
Before executing decision, imagine it failed in a year, enumerate most likely failure causes.
Professional
Weekly Feedback Habit
Every Friday, write 3 feedbacks (positive + constructive) for 3 people and deliver by Monday.
Professional
WOOP Protocol
For each goal: Wish → Outcome → Obstacle → Plan.
Professional
Inverted Pyramid
In news writing: most important first, important next, extra last — reader gets it even if stops mid-way.
Social
Broken Record for Repeated Pressure
Repeat the same refusal in the same words calmly, no matter how the other person reshapes the pressure.
Social
The Apology-Free No
Say no in three sentences: thanks, refusal, closing — with no "sorry" or justification.
Social
The Ready-No Sentence
Memorize one 7-word refusal sentence and rehearse it until it emerges automatically under pressure.
Social
No Without Apology
Say "no, I can't" — complete sentence. No explanation, no apology.
Administrative
Project Pre-Mortem
Before starting, imagine the project failed in six months and write down why.
Administrative
One-Page Dashboard
Summarize the health of your operation on one page with just five metrics, refreshed weekly.
Administrative
Anti-Reverse-Delegation Card
When an employee returns with a delegated problem, don't take it — return it with two questions.
Administrative
WOOP Implementation Intentions
Four steps: Wish, Outcome, Obstacle, Plan — turn intention into behavior.
Administrative
Balanced Scorecard
Don't judge by financial numbers alone — add customer, internal, learning in 4 perspectives.
Administrative
Activity-Based Cost Allocation
Each service/product: real cost? — not "fake organizational average".
Leadership
Ethical Decision Matrix
Before ethically murky decision, evaluate on 4 axes: legal/ethical/values/reputation.
Digital & AI
Plan Before Execute: Outline Then Run
Ask the model to write a numbered plan first and wait for your approval before executing.
Digital & AI
Phone-Free Nature Walk
Complement your screen-free meditation with a weekly 20-min nature walk (park, coast, desert) with zero phone — not even for photos.
Digital & AI
Tech-Free Vacation Planning
Before your next trip, explicitly plan a screen-reduced vacation — deciding in advance is far easier than resisting in the moment mid-trip.