Rank your fears from least to most anxiety-provoking, then face one each week.

Build a 5-7 step ladder of social situations ordered from least to most anxiety, climb one rung per week.

When your emotion doesn't serve the situation, do the opposite of what it pushes you to.

Imagine a safe place you always remember — invoke in crisis.

Replace vague "good job" with specific praise describing: what he did, impact, why it matters.

Instead of "I want to run a marathon", say "I'm a runner" — identity drives behavior.

Don't target "$100K this year" — target "3 sales calls daily".

Each month, write 3 behaviors to start, 3 to stop, 3 to continue.

Write four sentences: Describe the behavior, Express the impact, Specify the change, Consequences.

In tough confrontation: Describe-Express-Specify-Consequence — four sentences resolve.

Error defined as system problem not person — unlocks honest info without fear.

A frank 1-hour discussion: what 5 values do we want to work by, and what behaviors express them?

3 conditions for crucial conversations: high stakes, opposing opinions, strong emotion — use 7 skills to succeed.

A small "innocent" comment wounds an employee. Your job as leader: interrupt immediately, respectfully, without trial.

When teen gets a license, sign a written contract — reduces accidents 50% (CDC).

Identify 5 feelings that make you open phone. Per feeling, alternative plan pre-touch.