A tantrum aims to get something; a sensory meltdown is a total loss of control — each requires a completely different response.

When your emotion doesn't serve the situation, do the opposite of what it pushes you to.

Open with shocking stat, personal story, or challenging question — first 30 sec.

3 endings: call-to-action, powerful quote, callback to opening story.

Each presentation = one takeaway only. Not 3, not 5. One.

Replace vague "good job" with specific praise describing: what he did, impact, why it matters.

Instead of solutions, ask GROW: Goal-Reality-Options-Will — let person craft his solution.

Instead of "I want to run a marathon", say "I'm a runner" — identity drives behavior.

Don't target "$100K this year" — target "3 sales calls daily".

Replace every passive voice with active — writing becomes direct and decisive.

Each month, write 3 behaviors to start, 3 to stop, 3 to continue.

Write four sentences: Describe the behavior, Express the impact, Specify the change, Consequences.

In tough confrontation: Describe-Express-Specify-Consequence — four sentences resolve.

French/Dutch tolerate direct critique; East-Asian needs it wrapped.

Turn a vague goal into a specific, measurable, time-bound formulation.

Before any speech/pitch/meeting, define: what one sentence, if remembered a week later, means I succeeded?

Identify 5 feelings that make you open phone. Per feeling, alternative plan pre-touch.