Mentor a younger person in new tech/culture, and learn from them in return.

Monthly, publicly post appreciation of someone in your team with specific details on LinkedIn or Slack.

Before meeting a colleague from a new culture, read his country's 6 Hofstede dimensions.

In some cultures "yes" means "I heard", not "I agree" — ask explicitly.

French/Dutch tolerate direct critique; East-Asian needs it wrapped.

A magic question to thaw cold collegiality: "Tell me about [event/food/custom] in your culture".

In direct Anglo cultures, talk 60%/listen 40%; in East-Asian, reverse it.

Before asking a high-context colleague for something, reshape your direct ask into a polite hint.

Before gifting a foreign colleague, check 3 common cultural pitfalls that could turn it into an insult.

Before reading a colleague's silence in a meeting, ask: is it thinking, respect, or deferred refusal?

When talking across generations (a parent, a teen), switch to their preferred channel, not yours.

Before a joke or offhand remark about food/fasting/holidays, check the listener's religious considerations.

Before a joke with a multicultural group, run it through a filter: does it rely on local wordplay?

Decline any meeting without a written agenda — politely cancel and request one.

After each phase: what happened? What did we expect? Why the gap? How do we learn?

Every successful change passes 8 steps in order — skipping any = likely failure.

Don't judge by financial numbers alone — add customer, internal, learning in 4 perspectives.

After major incident: full review — timeline, causes, improvements, no blame.

Error defined as system problem not person — unlocks honest info without fear.

A frank 1-hour discussion: what 5 values do we want to work by, and what behaviors express them?

Instead of directing reports, give them full context to decide confidently themselves. You do this as leader.

Swap "you're bad at math" with "what's happening here?" — Boaler proves the math brain is built, not born.

Ask your child to explain what he learned in simplest words — teach him "how to know".

Ask the model to explain a complex idea to a 5-year-old, then raise the level gradually.

Ask the model to question you instead of answering, surfacing and deepening your understanding.

Have the model play expert + student who asks "dumb" questions — extracts tacit knowledge.

General MOOC completion = 5-15%. To be a completer: split, commit, publish, apply.