Before labeling someone "difficult", diagnose the specific type: are they anxious, ignored, or genuinely conflicted in interest?

When your emotion doesn't serve the situation, do the opposite of what it pushes you to.

Replace vague "good job" with specific praise describing: what he did, impact, why it matters.

Instead of "I want to run a marathon", say "I'm a runner" — identity drives behavior.

Don't target "$100K this year" — target "3 sales calls daily".

Each month, write 3 behaviors to start, 3 to stop, 3 to continue.

Write four sentences: Describe the behavior, Express the impact, Specify the change, Consequences.

In tough confrontation: Describe-Express-Specify-Consequence — four sentences resolve.

Convert your daily meeting to 15 minutes standing, three questions per person, then dismiss.

Before signing: 12 red flags that may cost thousands later.

Identify 5 feelings that make you open phone. Per feeling, alternative plan pre-touch.