When you see the blue read-receipt marks with no reply, run a 3-step protocol instead of watching your phone.

Simple head tilt 30 sec each side activates vagus nerve.

Before any reply, summarize your speaker's argument and verify with them you got it before disagreeing.

Frame your stance as: "When [behavior] I feel [feeling] because I need [value] and I request [ask]".

Write the situation in two columns: a fact a camera could record, and your interpretation.

When he complains, don't solve — listen, empathize, ask "what do you need from me?".

Instead of "be better", request "reply to my message within 24h".

Think of someone you disagree with: imagine childhood, pains, dreams.

When triggered, ask self: "what unmet human need?".

When gossip starts, use: "I prefer not to talk about absent people" — close it without lecturing.

In fights, "you always..." is a no-return point. Swap with "today I noticed...".

Deep in conflict, ask: "What is the shared need we are both trying to meet?"

Before judging intent, call and ask — avoid 80% of misunderstandings.

Before any peer conflict escalates to the manager, apply these defined steps between yourselves first.