While listening: eye contact, slight forward lean, open hands, no phone.

Open hands, palms up — body signal for acceptance.

Use five body cues (Square, Open, Lean, Eye contact, Relaxed) to make your speaker feel safe.

Repeat the same refusal in the same words calmly, no matter how the other person reshapes the pressure.

Say no in three sentences: thanks, refusal, closing — with no "sorry" or justification.

Memorize one 7-word refusal sentence and rehearse it until it emerges automatically under pressure.

Say "no, I can't" — complete sentence. No explanation, no apology.

Stick a tiny marker right above your camera lens to remind you to look at it, not the speaker's face.