For every new addition request mid-project, apply one rule: it enters in exchange for something leaving, or waits for the next release.

Don't resist or surrender to worry — write it down and schedule a later appointment.

Categorize worries into "in my control" and "outside" — invest only in former.

Accept your friend's change instead of trying to restore their old version.

Every successful change passes 8 steps in order — skipping any = likely failure.

Each affected employee: score 5 dimensions — awareness, desire, knowledge, ability, reinforcement.

Three core phases of any change: unfreeze status quo, move it, refreeze the new state.

Don't ask "do we need another hire?" — ask "if we started today with nobody, who'd we hire first?".