Make room for the thought
Let the speaker finish. Attend to their meaning rather than preparing your next sentence. You might briefly reflect back: “The deadline changed suddenly, and that disrupted your plan.” Then ask, “Have I understood?”
Understanding is not agreement
You can understand someone’s perspective and still disagree. Active listening does not require accepting every request. It helps you respond to what was actually said. To express a boundary or request, continue with communication skills.
Try it today
Choose a short conversation and hold back advice for its first minute. Ask one open question, then summarise what you heard. Read the listening without solving practice for a concrete exercise and note what differed from your usual habit.
Practices linked to this guide
Frequently asked questions
Is silence alone active listening?
No. Check understanding with a question or a brief paraphrase.
Must I avoid advice forever?
No. First learn what the other person needs, then offer ideas if appropriate or requested.
Practise listening directly