After any task (not just major projects), one line: what lesson won't I forget? — accumulates into an actual wisdom library.

After project/event, 4 questions: expected, actual, why, lesson for next time.

Every email/report starts with Bottom Line Up Front: conclusion in first line.

End every meeting with: what worked (+) and what we change next time (Δ).

Imagine the project failed entirely a year from now; list 7 plausible reasons before starting.

After each phase: what happened? What did we expect? Why the gap? How do we learn?

A 7-milestone Gantt on one page — visible, instantly grokkable.

Identify when the project becomes uncancelable — decide before, not after.

Each major incident/issue: written post-mortem — saved in searchable library.

In crisis: one person leads, all report to them, fast decisions — not "committee".

During crisis: hourly stand-up — status, blockers, next. No long meetings.

After major incident: full review — timeline, causes, improvements, no blame.

Error defined as system problem not person — unlocks honest info without fear.

First hour of crisis: who to inform, what to say, how.

In the first 72 hours of a crisis, 80% of the damage is locked in. This framework cuts damage in half.

After every crisis, a 90-min meeting with just 4 questions converts experience into institutional learning.