3 results (expanded search) for "pema-chodron"
Social
Listen Without Fixing
Don't try to "fix" friend's feelings — be a well that holds, not a tissue that wipes.
Administrative
Go to the Gemba
Don't analyze a problem from your desk. Go where it happens and observe 30 minutes before suggesting a fix.
Administrative
Weekly Gemba Walk
Go to the workplace, observe yourself, ask "why" 3 times, don't intervene.