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3 results (expanded search) for "patterson"
Leadership
Mastering Crucial Conversations (Patterson)
3 conditions for crucial conversations: high stakes, opposing opinions, strong emotion — use 7 skills to succeed.
Professional
Difficult Feedback Rehearsal
Before tough talk, role-play as recipient and respond to your script — uncover blow-up points.
Social
Separate Fact from Interpretation
Write the situation in two columns: a fact a camera could record, and your interpretation.