Don't wait for the team to voluntarily fill the wiki — seed 20 initial pages yourself from real past questions.

Repeat the same refusal in the same words calmly, no matter how the other person reshapes the pressure.

Say no in three sentences: thanks, refusal, closing — with no "sorry" or justification.

Memorize one 7-word refusal sentence and rehearse it until it emerges automatically under pressure.

Say "no, I can't" — complete sentence. No explanation, no apology.

Before any change goes live, ensure each employee passes five gates: Awareness, Desire, Knowledge, Ability, Reinforcement.

Each affected employee: score 5 dimensions — awareness, desire, knowledge, ability, reinforcement.

Don't ask "do we need another hire?" — ask "if we started today with nobody, who'd we hire first?".

The model does not know what happened after its training cutoff. Know each model's cutoff.

Turn a 200-page PDF into a Q&A conversation with exact-quote answers.