6 results (expanded search) for "tylenol-case"
Administrative
First-Hour Communications Plan
First hour of crisis: who to inform, what to say, how.
Social
Broken Record for Repeated Pressure
Repeat the same refusal in the same words calmly, no matter how the other person reshapes the pressure.
Social
The Apology-Free No
Say no in three sentences: thanks, refusal, closing — with no "sorry" or justification.
Social
The Ready-No Sentence
Memorize one 7-word refusal sentence and rehearse it until it emerges automatically under pressure.
Social
No Without Apology
Say "no, I can't" — complete sentence. No explanation, no apology.
Administrative
Pre-Drafted Crisis Holding Statement
Before all facts are known, issue a ready holding statement within minutes saying "we know, we're acting" — not silence that invites speculation.