11 results (expanded search) for "customer"
Administrative
Balanced Scorecard
Don't judge by financial numbers alone — add customer, internal, learning in 4 perspectives.
Leadership
Value Proposition Canvas
Precise fit between what the customer truly needs and what your product offers across six boxes.
Leadership
Jobs-to-be-Done
Customer doesn't buy your product. They "hire" it for a job in their life. Discover the real job.
Leadership
Business Model Canvas: 9 Building Blocks on One Page
Map your business model in 9 boxes (customer, value, channels, relationships, revenue, resources, activities, partners, costs) on one page.
Leadership
Translating Strategy into a Frontline-Repeatable Line
Test your strategy with one question: can a frontline employee repeat it verbatim to a customer?
Social
Notice Your Emotional Labor Today
Count how many times you "performed" a smile or enthusiasm you didn't actually feel at work today.
Administrative
Value Stream Map for One Process
Map every step a task passes through end-to-end, marking value-add versus non-value-add.
Leadership
Business Model Canvas
Sketch your business model on nine boxes on a single page to find gaps before launch.
Administrative
Compute Takt Time
Customer beat: if demand is 8 units in 8 hours, takt = 1 hour per unit.
Administrative
Define the North Star Metric
One number summarizing your product's value to customer — every decision serves it.
Leadership
Defining the North Star Metric
Pick one metric that measures the value delivered to your customer, anchoring every decision to its success.