3 results (expanded search) for "choosing-response"
Psychological
Inner Citadel
Within you is an unconquerable citadel — every event only knocks at its door.
Administrative
Go to the Gemba
Don't analyze a problem from your desk. Go where it happens and observe 30 minutes before suggesting a fix.
Administrative
Weekly Gemba Walk
Go to the workplace, observe yourself, ask "why" 3 times, don't intervene.