Don't wait for the team to voluntarily fill the wiki — seed 20 initial pages yourself from real past questions.

Repeat the same refusal in the same words calmly, no matter how the other person reshapes the pressure.

Say no in three sentences: thanks, refusal, closing — with no "sorry" or justification.

Memorize one 7-word refusal sentence and rehearse it until it emerges automatically under pressure.

Say "no, I can't" — complete sentence. No explanation, no apology.

Before any delegation, answer 7 questions in writing — send them with the handover.

Dedicate five full days for a focused team to solve one problem at the root — not an hour-a-week meeting for months.

Say firm "no" with warm "I understand" — Janet Lansbury's classic formula.

Offer only two choices for each small decision — respecting his autonomy without losing yours.