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Closing Feedback Loops After Big Announcements

Two weeks after any big announcement, return to the team with "what we heard from you, and what we did about it" — don't let questions evaporate unanswered.

25 min Intermediate

Goal

Formally close the feedback loop after big announcements, so the team sees the impact of their questions and concerns, instead of questions being raised and forgotten with no visible follow-through.

Steps

1

After any big announcement, collect all actual questions and concerns received (from the town hall, messages, individual conversations).

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Expected Outcome

Immediate

The team sees tangible proof their questions were documented and addressed, not evaporated at the town hall.

Evidence base

School: Organizational Listening / Employee Engagement

Founders: Amy Edmondson · Gallup Research (2019)

Organizational listening research (including Gallup engagement studies) shows the biggest gap in employee trust isn't failing to listen, but failing to show any visible impact of what was said — known as the "closure gap".

Frequently asked questions

How long does "Closing Feedback Loops After Big Announcements" take?

This exercise takes about 25 minutes, practiced in a group in a Action format.

When will I notice the effect of "Closing Feedback Loops After Big Announcements"?

The team sees tangible proof their questions were documented and addressed, not evaporated at the town hall. In the short term: At the next big announcement, the team shares bolder, more honest questions, having seen prior participation was taken seriously.

Is "Closing Feedback Loops After Big Announcements" evidence-based?

Yes — it draws on Organizational Listening / Employee Engagement (Amy Edmondson, Gallup Research (2019)). Organizational listening research (including Gallup engagement studies) shows the biggest gap in employee trust isn't failing to listen, but failing to show any visible impact of what was said — known as the "closure gap".

Is "Closing Feedback Loops After Big Announcements" suitable for beginners?

Its difficulty level is: Intermediate. No external tools required — it can be practiced directly inside the app.

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