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Video Standard Operating Procedure

Record a one-hour screen video of someone doing the task instead of writing 15 pages nobody reads.

90 min Beginner

Goal

End "shelf SOPs" by moving documentation from ignored text to videos people actually watch before acting.

Steps

1

Pick a task that recurs at least monthly and recently cost you a day from someone's error.

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Expected Outcome

Immediate

A new hire grasps the task in 60 min (watch + practice) instead of days of questions.

Evidence base

School: Knowledge Management / Loom Culture

Founders: Atul Gawande (Checklists) · Loom (Joe Thomas) (2009)

Atul Gawande in "The Checklist Manifesto" (2009) showed concise visual docs slash errors. Loom modernized async ops documentation in remote-first companies.

Frequently asked questions

How long does "Video Standard Operating Procedure" take?

This exercise takes about 90 minutes, practiced with another person in a Creative format.

When will I notice the effect of "Video Standard Operating Procedure"?

A new hire grasps the task in 60 min (watch + practice) instead of days of questions. In the short term: After three video SOPs, repeat questions to the manager drop 50%.

Is "Video Standard Operating Procedure" evidence-based?

Yes — it draws on Knowledge Management / Loom Culture (Atul Gawande (Checklists), Loom (Joe Thomas) (2009)). Atul Gawande in "The Checklist Manifesto" (2009) showed concise visual docs slash errors. Loom modernized async ops documentation in remote-first companies.

Is "Video Standard Operating Procedure" suitable for beginners?

Its difficulty level is: Beginner. No external tools required — it can be practiced directly inside the app.

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