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Swimlane Diagram by Role

Each step on a "swim lane" for a specific role — exposes broken handoffs.

50 min Advanced

Goal

Reveal "who does what, when responsibility transfers" — source of most ops delays.

Steps

1

Define process and number of roles (3-6).

5 more steps locked

Expected Outcome

Immediate

You see 30-50% of process time is "handoff wait".

Evidence base

School: Cross-Functional Flowchart

Founders: Geary Rummler · Alan Brache (1990)

Rummler & Brache — Improving Performance (1990); coined swim-lane flowchart for cross-role performance management.

Frequently asked questions

How long does "Swimlane Diagram by Role" take?

This exercise takes about 50 minutes, practiced with another person in a Action format.

When will I notice the effect of "Swimlane Diagram by Role"?

You see 30-50% of process time is "handoff wait". In the short term: In a month, fewer handoffs and shorter total time.

Is "Swimlane Diagram by Role" evidence-based?

Yes — it draws on Cross-Functional Flowchart (Geary Rummler, Alan Brache (1990)). Rummler & Brache — Improving Performance (1990); coined swim-lane flowchart for cross-role performance management.

Is "Swimlane Diagram by Role" suitable for beginners?

Its difficulty level is: Advanced. No external tools required — it can be practiced directly inside the app.

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