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Fast-Response Suggestion System

Collect improvement suggestions from staff, but the critical rule: respond within 48 hours to every one — no neglected box.

30 min Beginner

Goal

Revive an employee suggestion system that previously died from long silence, via a fast-response commitment that gradually builds trust.

Steps

1

Create one simple channel for submitting suggestions (digital form, Slack channel, paper box).

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Expected Outcome

Immediate

The first fast 48-hour response breaks employees' expectation that "suggestions go to a black hole".

Evidence base

School: Kaizen Teian / Employee Suggestion Systems

Founders: Masaaki Imai · Toyota Motor Corporation (1951)

Toyota's "Kaizen Teian" system started in 1951 and produced millions of implemented suggestions over decades, thanks to a strict commitment to fast response and full transparency on every suggestion.

Frequently asked questions

How long does "Fast-Response Suggestion System" take?

This exercise takes about 30 minutes, practiced in a group in a Behavioral format.

When will I notice the effect of "Fast-Response Suggestion System"?

The first fast 48-hour response breaks employees' expectation that "suggestions go to a black hole". In the short term: Within two months, submitted suggestions rise 3-5x compared to a previously slow system.

Is "Fast-Response Suggestion System" evidence-based?

Yes — it draws on Kaizen Teian / Employee Suggestion Systems (Masaaki Imai, Toyota Motor Corporation (1951)). Toyota's "Kaizen Teian" system started in 1951 and produced millions of implemented suggestions over decades, thanks to a strict commitment to fast response and full transparency on every suggestion.

Is "Fast-Response Suggestion System" suitable for beginners?

Its difficulty level is: Beginner. No external tools required — it can be practiced directly inside the app.

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