When he complains, don't solve — listen, empathize, ask "what do you need from me?".

Name your speaker's feeling and confirm it is reasonable, before you propose any solution.

Score each initiative Impact x Confidence x Ease (1-10 each), execute by score order.

Score each idea on Impact, Confidence, Ease — pick the highest sum.

Track last 100 support tickets — top 20 repeats = your FAQ page.

Learn to delay your instant advice by three seconds, opening space for listening before guiding.