Prepare one line that works for any brief encounter under 20 seconds (elevator, hallway, queue).

Before any delegation, answer 7 questions in writing — send them with the handover.

Dedicate five full days for a focused team to solve one problem at the root — not an hour-a-week meeting for months.

Say firm "no" with warm "I understand" — Janet Lansbury's classic formula.

Offer only two choices for each small decision — respecting his autonomy without losing yours.